Sectors

Retail & Consumer

The sheer pace of retail leaves little time to plan ahead.

Disruptive technology presents opportunities – but brings challenges which stretch beyond data management and into corporate strategy.

A carefully-crafted public image has to work hand-in-hand with the perfect customer experience.

And managing brand, data and suppliers – all with limited time to react – presents constant challenges. Meanwhile, customers are more prepared than ever to be visible when raising complaints.

Despite its challenges retail remains an exciting, innovative sector in which to do business.

At Foot Anstey we play an active role in the retail marketplace, flexibly supporting a range of high-profile clients with retail and consumer legal advice.

Harassment in Retail

Harassment in retail is more prevalent than you might think. We recently carried out a survey of more than 1,000 retail workers to gather their opinions and feelings.

Watch the video and download the full report to learn more.

Harassment in Retail

Focus areas

Whatever your goals or issues, our retail & consumer team can help you unlock the solutions you're looking for, freeing you to get back to the job of exceeding customer expectations. Our Chambers-ranked team are on-hand 24/7 with the progressive solutions clients are asking for in the areas that matter to them everyday:

People

Training programmes, backed by industry-leading research, support an engaged workforce. Our clients see their people-related legal claims fall to below 50% of the national average.

Brand

When challenges trip over into reputational risk, our media and risk management teams support you with maximum speed. We reduce the risk of harm to your hard-won brand and help protect what you own from competitors.

Customers

Our nationally-recognised data specialists free you to transform customer information into a successful commercial proposition – while minimising risk. Should a regulatory incident or dispute occur, our specialist teams are there to defend your position.

Buildings

Your property teams receive legal support using digital support tools we have tailored to meet the needs of your real estate portfolio.

Trading

We keep you on track with your offer, your suppliers and the way you go to market.

Retail & Consumer Horizon Scanner 2022

Our horizon scanner provides clarity on what legal and regulatory changes lie ahead for retail and consumer businesses so that you can plot your course with confidence into 2022 and beyond.

Visit the scanner to see the upcoming dates that could impact your business and the eight key themes you need to be aware of for 2022.

Learn more

Related services

Whether or not your company has an in-house legal function, running a business today presents many complex challenges.

We think it’s important that we genuinely get to know our clients businesses – that’s how we can deliver value that goes beyond just the monetary.

Commercial

Having the right people in the right place, displaying the right behaviours through the right processes can be just as hard as it sounds.

Our experienced team of experts are able to provide you with timely, commercial advice for day-to-day advice to project support.

Employment

The way we live, buy, travel and are entertained – indeed all aspects of our lives – have been transformed by technological and digital advances.

We understand the commercial possibilities of data and seek to support you with the delivery of your data-related business strategy.

Data

Every business, from start-ups. through to international business giants, has intellectual property rights.

At Foot Anstey, our expert lawyers have a holistic approach to helping you manage your intellectual property.

Intellectual Property

Disputes are an inevitable part of any business, introducing unwanted risk and high stress.

They also create a distraction that takes you away from what you do best and where you need to be.  Let us help your business get the results it needs.

Dispute Resolution

The world of real estate is changing fast. The way we construct, operate, invest in and use property has been transformed.

At Foot Anstey, we have the in-depth understanding to help you navigate this rapidly changing market.

Real Estate

The private equity market in the UK continues to see record levels of activity. Funds continue to be raised, new investments made and exits realised.

Foot Anstey’s award-winning and highly commercial Private Equity team is focused on advising Private Equity backed portfolio companies and their management teams.

Private Equity

Franchising is a powerful tool for businesses with ambitions to grow. With an established brand, an intelligent operating model and a marketable product or service, franchising can be successful in multiple sectors and markets.

At Foot Anstey we work with you to achieve your franchise’s potential.

Franchising

Related services

Whether or not your company has an in-house legal function, running a business today presents many complex challenges.

We think it’s important that we genuinely get to know our clients businesses – that’s how we can deliver value that goes beyond just the monetary.

Commercial

Having the right people in the right place, displaying the right behaviours through the right processes can be just as hard as it sounds.

Our experienced team of experts are able to provide you with timely, commercial advice for day-to-day advice to project support.

Employment

The way we live, buy, travel and are entertained – indeed all aspects of our lives – have been transformed by technological and digital advances.

We understand the commercial possibilities of data and seek to support you with the delivery of your data-related business strategy.

Data

Every business, from start-ups. through to international business giants, has intellectual property rights.

At Foot Anstey, our expert lawyers have a holistic approach to helping you manage your intellectual property.

Intellectual Property

Disputes are an inevitable part of any business, introducing unwanted risk and high stress.

They also create a distraction that takes you away from what you do best and where you need to be.  Let us help your business get the results it needs.

Dispute Resolution

The world of real estate is changing fast. The way we construct, operate, invest in and use property has been transformed.

At Foot Anstey, we have the in-depth understanding to help you navigate this rapidly changing market.

Real Estate

The private equity market in the UK continues to see record levels of activity. Funds continue to be raised, new investments made and exits realised.

Foot Anstey’s award-winning and highly commercial Private Equity team is focused on advising Private Equity backed portfolio companies and their management teams.

Private Equity

Franchising is a powerful tool for businesses with ambitions to grow. With an established brand, an intelligent operating model and a marketable product or service, franchising can be successful in multiple sectors and markets.

At Foot Anstey we work with you to achieve your franchise’s potential.

Franchising

Retail Trust Leaders’ Summit

As part of our ongoing work with the Retail Trust, we sponsored its Leaders’ Summit in early 2023. The event brought together mental health trailblazers, industry changemakers and forward-thinking retail leaders for a one-day programme of fresh, thought provoking content that challenged the typical approach to wellbeing strategy.

The event deep dived into key issues critical to the future success of retail, uncovered trends and created an open environment for discussion and idea sharing.

Ultimately inspiring people leaders to create hope, health and happiness for our retail colleagues.

Patrick Howarth, Partner at Foot Anstey, joined a host of experts on the panel ‘Solving the intolerance epidemic: the customer isn’t always right’. Click the video link to find out more about the event.

Retailers Against Harassment

We have joined forces with industry charity, the Retail Trust, to launch the Retailers Against Harassment Certification – an initiative to support retailers in their efforts to combat the rise in harassment in the retail workplace and foster safer working environments for their employees.

Find out how the certification will help you look after your people, reduce operational risk, and be recognised as a proactive and supportive employer on the issue of harassment and safety in the workplace.

Retailers Against Harassment Certification

Retail matters podcast

Find out more about our new podcast series where our Retail & Consumer team bring you episodes focusing on things that we think matter across the sector.

Listen now
retail-matters-podcast

Foot Anstey Ingenuity

Foot Anstey Ingenuity is our innovative approach to connecting people, process and technology. This enables us to provide deeper, more connected client relationships tailored to your needs across a range of areas including real estate and employment.

Find out more about how our suite of products can help you solve challenges through innovative digital solutions.

Learn more

Our people

Our team is ranked for UK-wide Retail in Chamber and Partners UK and have experience covering employment, data, brand, equality, property and dispute resolution. Our retail experts also have extensive in-house experience, enabling them to provide actionable legal advice for your business designed to suit you.

What our clients say

The team at Foot Anstey is brilliant. They are patient, knowledgeable and relatable people. They are easy to work with and very understanding. Annalisa Checchi in particular has really impressed me with her relatable attitude along with Paul Cox

Legal 500

Never in my working life have I felt the need to acknowledge that a firm of lawyers has really helped. By helped I mean actually helped get something done and sorted.

CEO Retail client

They’re very responsive, they think through problems and they’re great at managing expectations.

Chambers UK 2022

Carol Phillips is an excellent lawyer, quick to grasp the complexities of issues, incisive, and always providing commercial and creative solutions.

Legal 500

James Collings is always on hand for clear and concise advice and guidance.

Legal 500

Pete Singfield is practical, accessible and with an intuitive sense for both our appetite for risk and how to manage the risks and challenges we face.

Legal 500

Insights & News

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