Retail & Consumer

Harassment in retail

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It’s more common than you might think.

Harassment within the retail sector is something that happens far too frequently. Incidents ranging from offensive comments to other appalling behaviour can create a hostile atmosphere for retail employees. The high-speed, demanding nature of the industry only exacerbates these challenges.

At Foot Anstey, our team specialises in providing support to organisations and their employees to make sure they have the right support processes and mechanisms to combat the challenges faced.

Harassment in Retail Survey

Shopworkers were at the forefront of keeping the nation fed and clothed throughout the pandemic, working long hours and designated as keyworkers, as the country responded to COVID-19.

As the pandemic brought more attention to those customer facing roles, we conducted a survey of over 1,000 retail workers to gather their opinions and feelings on harassment within their work environment.

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A queue of people outside a shop observing social distancing

Retailers Against Harassment Certification

Our Retail and Consumer Team has joined forces with industry charity, the Retail Trust, to launch the Retailers Against Harassment Certification – an initiative to support retailers in their efforts to combat the rise in harassment in the retail workplace and foster safer working environments for their employees.

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Perception of the High Street

To gauge how consumers feel about their high streets, we surveyed over 2,000 British adults this year on a series of questions questions relating to the state of the high street.

Our findings show growing concern among the public, with many expressing doubts about the vitality and future of the retail sector and expressing concern about how that impacts on them and their communities.

View our report

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