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For the majority of businesses, the initial reaction to COVID-19 was about managing the immediate shock, dealing with urgent people, premises and supply chain issues, making sense of government support schemes and shoring up cash.
While some firms remain in survival mode, many have been busy building resilience to absorb the ongoing effects of the initial shock and starting to lay the foundations for recovery. This includes starting to contemplate whether the next normal will be different to life as we knew it and what that might mean for their business model.
We look at some themes around this with Joanne in this short Q&A video:
