Our research in 2019 and 2021 revealed that nearly two-thirds of shopworkers have experienced offensive behaviour at work. The British Retail Consortium’s open letter to the UK Government in July 2021 called for more protection for shopworkers and featured signatures from the CEOs of multiple well-known brands.
The Retailers Against Harassment Certification combines the experience, advisory skills, and industry know-how of Foot Anstey and the Retail Trust. The complementary approach of these two leading sector organisations will help retailers protect their employees from harassment and support them when they encounter it.
On the certification, Helen Dickinson, Chief Executive of the British Retail Consortium, said:
“Violence towards shopworkers remains a major problem facing the industry. We welcome any initiatives aimed at supporting colleagues, and helping retailers to protect their workers. Similarly we welcome new ways to evaluate the effectiveness of measures currently in place to protect colleagues.”