Retail harassment in 2025: progress made, problems remain
Many of us have seen retail crime and harassment with our own eyes – shoplifting, abusive language and even violence are no longer rare events in shops across the UK.
Our 2025 survey shows clear progress has been made: grievances are at their lowest level yet (just 9% compared with 20% in 2021), fewer staff feel unsupported by their employers and stress linked to workplace behaviour is beginning to ease. But the challenges are far from over.
