Podcasts

Ep. 5: Financial services in retail: Trends transforming customer loyalty and growth

This podcast episode explores the evolution of how retailers use and provide financial services to differentiate themselves in the market, keep competitive and increase customer stickiness.

The Retail & Consumer team at Foot Anstey bring you the fifth episode of the firm's new podcast series, focusing on things that we think matter in the Retail & Consumer sector.

In this episode, Nathan Peacey, Partner, Laura Autiero, Senior Associate, Alastair Nuttall, Associate, and Tom Kershaw, Partner, dive into how retailers are evolving their use of financial services to stand out in a competitive market, boost customer loyalty, and drive growth. From new technologies and co-branded products to regulatory changes, they explore the key trends shaping the future of retail finance.

What's in this month's podcast?

The evolution of financial services in retail: How technology has transformed the way retailers offer credit, insurance, and payment solutions, making it easier for customers to access and use these services.
BNPL lending: Exploring the upcoming regulation of buy-now-pay-later products from July 2026 and what it means for retailers - from affordability checks and compliance requirements to the potential impact on revenue. Discover why this fast-growing £13 billion market can’t be ignored.
Avenues for offering financial services: Exploring options like the appointed representative regime, and the considerations retailers should weigh before taking this route.
Brand collaborations: Insights on co-branded credit and insurance products, and what retailers need to think about before entering these partnerships.