Technical Support Engineer
Digital Data & Technology
Exeter or PlymouthApply now
Here at Foot Anstey we are looking for a new 3rd Line Technical Engineer to join our growing Digital Data & Technology team where you will be based out of our Plymouth or Exeter office.
In this role you will work closely with all parts of Technology function, including Service Desk, Technical Account and Service Managers, software and data engineering teams, and Solutions Architects. The focus of your role here will be on increasing capacity and capability within our technical support function, providing skilled advice on a range of existing in-use technologies and emerging solutions.
This is a great opportunity for someone who likes to have a varied workload covering technology from many different areas, who is a natural problem solver and enjoys exploring new solutions and technology that improves efficiencies and productivity. You will be working in a small friendly team and will have the freedom to manage your own workload within a structured roadmap of change and business as usual activities.
For this role, support and development of technical processes in relation to cloud technology will be a requirement; but you don’t need to have a specific technical specialism. We are however, looking for someone to join us who thrives on learning new things, accepting challenges and working hard to create a great outcome.
Although you won’t be on call in this role, flexibility will be important with working hours typically between 0800 and 1800 and there may sometimes be a requirement for involvement in project work or issue resolution outside of these hours.
What you’ll be doing
- Engage in proactive and reactive troubleshooting, collaborating with external partners for technical enhancements and new product launches.
- Conduct in-depth research to offer high-level design solutions, and evaluate third-party proposals in alignment with business goals.
- Drive continuous improvement initiatives to ensure up-to-date technology.
- Manage technical documentation and take ownership of day-to-day tasks, adhering to timelines.
- Collaborate with cross-functional teams and provide dedicated support for SQL and reporting. Maintain efficient databases, develop API integrations, and monitor alerts with swift action based on predefined procedures.
What we’re looking for:
- High level of technology literacy with practical experience in a 3rd line application environment.
- Excellent working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory, Intune, SCCM, Teams
- Cyber security awareness and a logical approach to minimising risk within our technical environment.
- A degree of understanding or certification in ITIL, specifically incident, problem and change management and a desire to work to best practice.
- Ability to demonstrate experience of in-depth problem-solving skills and solution-based thinking with a willingness to learn and build expertise in Microsoft Azure cloud services.
Successful applicants will be required to complete a pre-employment screening process which includes a financial integrity check and a DBS check. If you wish to discuss any issues or questions in connection with this, please do speak in confidence with a member of the Talent Acquisition Team. Contact us at [email protected] and we will come back to you as soon as we can.
Our offer to you
In return for your efforts, you can expect considerable scope for personal as well as professional development. We encourage people to engage with our popular and well supported coaching and mentoring programmes, which connect you to people right across the firm and at every level. We create space for mental and physical wellbeing with our weekly Lifestyle Hour, 28 days annual leave, and a sabbatical you can take every 5 years. You can also buy holiday and manage your benefits flexibly using our sophisticated portal to configure your total reward offer according to what you value most. As part of this, you can make ongoing or one-off donations to our charitable foundation and access our CSR programme where you can engage with community-based initiatives (as a team, or individually) twice a year, to give something back where you feel it matters. Take a look here to find out more : Our benefits | Foot Anstey
Why Foot Anstey?
As one of the UK’s fastest growing law firms, Foot Anstey believes in helping our clients and people achieve their ambitions, unlocking new and exciting opportunities. Our team of business and legal advisors are motivated by understanding clients’ goals and collaborating with them and other advisers to deliver solutions. By becoming our clients’ most trusted advisor, we are enabling them to achieve their ambitions. How we do it is just as important as what we do. Our values define the way we act with our clients and one another every day, and because of these we think our culture and environment sets us apart. See and hear more about our culture here : Life at Foot Anstey | Foot Anstey
Over our history we’ve grown from a high-street firm to a significant regional and national player working with leading brands and individuals predominantly across six key sectors: Private Equity, Retail & Consumer, Energy & Infrastructure, Islamic Finance, Developers and Private Wealth. Our strategy of gaining market share through meeting clients’ needs, investing in and developing high quality talent and using technology and innovation to enhance our services has led to significant growth. We now operate from seven locations with offices in Truro, Plymouth, Exeter, Taunton, Bristol, Southampton, and London.
Our people are central to our success, in every part of the business. We actively support our employees to achieve their aspirations through offering meaningful careers with balanced rewards, which have been carefully designed to focus on personal wellbeing. We offer continual opportunities for support and professional development through our Talent Development programme and Digital Skills Academy, and believe in empowering each other to achieve and strive to create a progressive and inclusive working environment.
Creating a diverse and inclusive workplace is integral to delivering our strategy, and we were delighted to be awarded the National Equality Standard for a second time in 2021. We consider this to be right at the heart of our priorities and goes way beyond our policies – it’s something we consider across everything we do, from the make-up of our client teams, encouraging staff to reach their potential, through to our leadership. We aim to support our clients and our people to achieve their goals, regardless of background, gender, race, beliefs, sexuality or other non-work related factors. We champion aspiration and encourage it in everyone that works with us. As such we actively encourage applications from all suitably qualified people, regardless of any characteristics protected by law. If you apply for this role you may be encouraged to answer our diversity and social mobility monitoring questions, so please be reassured that any answers you provide will remain entirely anonymous and confidential and will in no way impact your application.
Foot Anstey. Powering Your Ambition.