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Lead Business Services Assistant

Business Services

Bristol

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Job Title: Lead Business Services Assistant

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

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The role in 60 seconds

  • Role: Lead Business Services Assistant
  • Team: Business Services
  • Location: Bristol
  • Working Pattern: Full time
  • Why this role matters: As the first point of contact for all clients and internal stakeholders, this important role supports the core business in delivering premier legal services in one of the UK’s fastest growing law firms.

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What you’ll do

Lead and manage the delivery of high-quality business services, including post, reprographics, document services, stationery, archiving, and meeting room logistics. The role ensures operational excellence, efficient workflows, and outstanding service delivery to support the firm’s legal teams and clients. You will support the Office Manager in providing an efficient, flexible, and effective front and back-office support service, ensuring our offices are welcoming, safe, and ready for daily use.

In this role you’ll:

  • Line mange one Business Services Assistant, providing support and guidance through hands on training and performance management.
  • Be accountable for overseeing the day-to-day Business Services operation.
  • Be responsible for incoming/outgoing mail, photocopying and scanning.
  • Offer efficient workflow management, and document production – binding, laminating, paginating.
  • Be accountable for stock control of stationery and IT consumables, along with staff kitchen consumables.
  • Handle cheques and monies on behalf of Lawyers.
  • Maintain in/external office appearance through basic office maintenance.
  • Assist with office/desk moves for staff.
  • Log maintenance requests and liaise with Engineers and Contractors.
  • Ensure workplace remains compliant with health, safety, environmental and data protection regulations/standards.
  • Offer reception and events cover as required.
  • Maintain a smooth and efficient service by following team procedures and policies.
  • Coordinate rotas and drive KPIs forward.
  • Ensure exceptional levels of service so any issues are dealt with appropriately or escalated.
  • Take accountability for the internal communal staff areas ensuring they are always maintained.
  • Ensure a hands-on and proactive approach.

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What we’re looking for

  • Experience working in business facing/admin capacity in a legal or professional services environment.
  • Strong leadership and team management skills.
  • Outwards presentation of a professional/positive ‘can do’ attitude/image, exhibiting passion and pride in your work.
  • Excellent interpersonal and written/verbal communication skills.
  • Excellent listening skills and the ability to interpret these for clients.
  • Excellent organisation skills, with the ability to prioritise and problem solve.
  • The ability to deal with a variety of tasks remaining calm when under pressure.
  • Excellent IT literacy and experience – MS Office.
  • Good knowledge of Health, Safety &Environment and GDPR regulations.
  • A shared passion for innovation, collaboration, and achieving great things together.
  • Familiarity with ISO standards or quality frameworks is desirable.

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Join a seriously ambitious firm

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

  • An ambitious growth strategy that opens up opportunities for our people to make their mark.
  • A client base that spans household names, thriving startups, and ambitious enterprises.
  • A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
  • A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
  • Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

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Progressive benefits tailored to you

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

  • Competitive salary and performance-linked bonus.
  • Enhanced parental leave policies.
  • Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
  • An open, flexible working environment.
  • Find out more about our benefits and work environment here Life at Foot Anstey

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Ready to apply?

  • Hit the “Apply Now” button.
    • Send us your CV and a quick note on why this role is perfect for you.
    • Our team will review your application and be in touch, whatever the outcome.
  • Invited for interview?
    • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
    • We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have.
    • If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.

Apply for this Job

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Your personal data will be retained by Controller for whichever is the shorter of the following two options: i) a period of up to 365 days or ii) as long as Controller determines it is necessary to evaluate your application for employment.  You can choose to allow the Controller to retain your data beyond this time frame if you opt-in to a longer retention period. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. 

You can register a complaint about our handling of your personal data with the ICO, who are the supervisory authority for UK GDPR. www.ico.org.uk/concerns

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