Articles and Updates

jagOn 28 May 2019, the Contingent Reimbursement Model (CRM) Code for Authorised Push Payment (APP) fraud will come into effect.

When the code goes live, alongside the Practitioners' Guide (due to be published by the Lending Standards Board shortly), it will provide a new landscape for payment services providers (PSPs) in their dealings with customers who are victims of APP fraud.


la3The FCA has published its Business Plan for 2019/20. It comes as no surprise following a number of recent high-profile IT failures that the FCA has committed during the next 12 months to review how firms use third-party IT suppliers. As noted by the FCA, between October 2017 and September 2018, 17% of the incidents reported to the FCA by firms were caused by IT failure at a third party-supplier.


cnOn 18 March 2019, Canada became the 104th member of the Madrid System bringing the total number of countries covered by the system to 120 countries. The protocol for Canada will come into effect on 17 June 2019. Canada, the world's 10th largest economy, is the last of the G8 countries to enter into the Madrid System.


ah2The Financial Ombudsman Service recently published its latest statistics about the types of complaints received and upheld. PPI still tops the charts and there has also been coverage of increases in complaints in other areas, for example SIPPs. Many of these complaints are brought with the "assistance" of claims management companies who themselves will be regulated by the FCA by 1 April 2019. The growth in the claims management industry has been accelerated by the PPI mis-selling scandal and it is in the nature of the industry that it must constantly be looking for the 'next big thing'. 


JEBThere are many firms offering quick online divorce services and it's tempting to access these or issue your divorce proceedings yourself to save money. Whilst it is essential that you ensure you preserve as much of your family assets as you can, it's important to take good advice and understand your options before agreeing to a clean break order.

So, what do divorcees need to know about a clean break order and what options are open to them? Jill Bruce, senior associate in the Family Law team explains the important facts.


This month sees the 10 year anniversary of the opening of our offices in Plymouth's historic Sutton Harbour. To celebrate a decade in Salt Quay House we take a look at some of the exciting ways we've seen the city change since we moved in.


Whilst the political landscape remains uncertain, there are practical, common-sense steps which businesses can take now to protect themselves and understand the risks they might face.


skjwThe recent Court of Appeal decision in Shirley has confirmed that although still a material consideration, the Air Quality Directive does not itself specify that planning decisions must be determined in a particular way or by a particular body. Suzanne Walford, Associate in the Planning team provides further insight.


cn1The BIG MAC is one of the most famous burgers in the world. No doubt most readers of this article will have eaten, at least, one! Indeed, one of our partners even worked for McDonalds as a student for many years and made thousands of them. Charlene Nelson, Chartered Trade Mark Attorney in the Intellectual Property team provides further insight.



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