Back to Job Search

Delivery Manager

Digital Data & Technology

Exeter or Taunton or Plymouth

Apply now

Foot Anstey has enjoyed significant success in recent years in developing its client portfolio.  To grow and maintain these relationships, the firm has invested heavily into a technology and efficiency agenda to drive better engagement, innovation and improve the user and client experience.

This presents opportunities to build relationships with stakeholders at all levels in the business, learn and understand their business challenges and to help solve them. The role brings daily challenges and responsibilities aimed identifying how we deliver legal services and how this can be improved through process re-design, technology development and implementation.

An understanding of client needs in relation to the performance of the business and the provision of competitive commercial solutions is an everyday task in this job, as is a high level of business intelligence and technical skills.

Strong communications skills are a crucial requirement in this position, as technical solutions often need non-tech based inter-departmental explanations, especially when dealing with support teams. Task analysis and evaluation of surveys and workshop results are other everyday tasks.

The position sits within our Digital, Data and Technology (DDaT) team and will report to the Executive Director – Digital Delivery and will work closely with the with other members of the DDaT Team, Legal Teams and support teams as well as third party suppliers and consultancy firms. 

Working for Foot Anstey you will be part of a successful and supportive environment. We have fully embraced both flexible and agile working.  We are output focused; we do not tie you to a desk.  You will receive a clear framework to ensure your career flourishes, but you will also be able to strike a perfect work/life balance through benefits such as our weekly lifestyle hours.                                              

What you'll do

  • Pre-delivery engagement – understanding at an operational level the impact of proposed strategic changes and ensuring relevant factors are captured within project / SOW
  • Deliver projects and products using the appropriate agile/scrum/waterfall project management methodology, learning & iterating frequently
  • Project manage and facilitate the delivery of solutions from ideation to release and:
    • Follow the appropriate governance arrangements for the delivery of projects, defining clear roles, responsibilities and accountabilities, that align with organisational practice
    • Consolidate and document the fundamental components of projects (scope, schedule, resource requirements, budgets, risks, opportunities and issues, and quality requirements)
    • Include change management plans within your delivery plan working closely with our Change and Adoption team and the end users.
    • Identify and monitor project risks (threats and opportunities), planning and implementing responses to them and responding to other issues that affect projects
    • Work with end users and supporting teams across the business to determine and document requirements to support the development of the system.
    • Budget management – Has remit to manage budget associated to project delivery aligning with our established processes.
  • Facilitating testing of new developments and software releases into business as usual in conjunction with end users and IT teams.
  • Participate in meetings to discuss progress on current initiatives, issues to be resolved and prioritise the future development schedule.
  • Continuous improvement – Oversee continuous improvement changes for delivered system changes
  • Matrix management of multidisciplinary team.

What we need

This will be a challenging role, working to deadlines to support a busy change and transformation programme.  In order to be successful, you will need to demonstrate the following:

  • Excellent communication and stakeholder management skills, taking account of their levels of influence and particular interests.
  • Successful track record of deploying efficiency solutions / project / IT systems / technical solutions to fast growing organisations. A minimum of 5 years would be desirable.
  • Be able to get the best out of individuals and the project team as a whole. You need to be able to motivate, support, commiserate and lead by example in every area you get involved in with your team.
  • Strong analytical and problem-solving skills, with the requirement to work with end users, other business units and third parties to provide solutions.
  • Strong project management skills with suitable qualifications such as Agile (ideally Scrum certification), PRINCE 2 or iTIL. Member of registered bodies including APM would be an advantage.
  • Change management skills with suitable qualification such as ADKAR or Kotter methodologies highly desirable.
  • Experience in the development and implementation of standards, procedures and guidelines to support the best practice use of the firm's systems.
  • Self-motivated with the ability to prioritise own work, meet deadlines and adapt to changing priorities.
  • Previous experience in law would be an advantage but is not vital.
  • Must be flexible with the ability to work from different offices across the Southwest.
  • Previous experience with Azure DevOps, Jira or similar project management tool would be desirable.
  • Experienced in driving projects to deliver value whilst engaging project governance and stakeholder relationships to achieve this.
  • Firm yet fair – People should be able to come to you with their concerns/worries but also know that you are going to have their backs if you need to.

Our offer to you

In return for your efforts, you can expect considerable scope for personal as well as professional development. We encourage people to engage with our popular and well supported coaching and mentoring programmes, which connect you to people right across the firm and at every level. We create space for mental and physical wellbeing with our weekly Lifestyle Hour, 28 days annual leave and a sabbatical you can take every 5 years. You can also buy and sell holiday, managing your benefits flexibly using our sophisticated portal to configure your total reward offer according to what you value most. As part of this, you can make ongoing or one-off donations to our charitable foundation and access our CSR programme where you can engage with community-based initiatives (as a team, or individually) twice a year, to give something back where you feel it matters.

If you have any questions or would like to discuss this role, please contact our Recruitment Team via email in the first instance, and we will come back to you as soon as we can: [email protected]

Why Foot Anstey?

As one of the UK's fastest growing law firms, Foot Anstey believes in helping our clients and people achieve their ambitions, unlocking new and exciting opportunities. Our team of business and legal advisors are motivated by understanding clients' goals and collaborating with them and other advisers to deliver solutions.  By becoming our clients’ most trusted advisor, we are enabling them to achieve their ambitions. How we do it is just as important as what we do. Our values define the way we act with our clients and one another every day, and because of these we think our culture and environment sets us apart.

Over our history we've grown from a high-street firm to a significant regional and national player working with leading brands and individuals predominantly across six key sectors: Private Equity, Retail & Consumer, Energy & Infrastructure, Islamic Finance, Developers and Private Wealth. Our strategy of gaining market share through meeting clients' needs, investing in and developing high quality talent and using technology and innovation to enhance our services has led to significant growth. We now operate from eight locations: Truro, Plymouth, Exeter, Taunton, Bristol, Southampton and London, as well as a 'hub' base in Oxford.

Our people are central to our success, in every part of the business. We actively support our employees to achieve their aspirations through offering meaningful careers with balanced rewards, which have been carefully designed to focus on personal wellbeing. We offer continual opportunities for support and professional development through our Business Skills Academy and Digital Skills Academy and believe in empowering each other to achieve and strive to create a progressive and inclusive working environment. Being forward-thinking, we are open to discussing flexible working patterns for all of our vacancies, with over 40% of our existing employees having a permanent flexible working pattern. In addition, our impressive suite of flexible benefits will enable you to prioritise what matters most to you. 

Creating a diverse and inclusive workplace is integral to delivering our strategy, and we were delighted to be awarded the National Equality Standard for a second time in 2021.  We consider this to be right at the heart of our priorities and goes way beyond our policies – it’s something we consider across everything we do, from the make-up of our client teams, encouraging staff to reach their potential, through to our leadership. We aim to support our clients and our people to achieve their goals, regardless of background, gender, race, beliefs, sexuality or other non-work related factors. We champion aspiration and encourage it in everyone that works with us.  As such we actively encourage applications from all suitably qualified people, regardless of any characteristics protected by law. If you apply for this role you may be encouraged to answer our diversity and social mobility monitoring questions, so please be reassured that any answers you provide will remain entirely anonymous and confidential and will in no way impact your application.

Foot Anstey. Powering Your Ambition.

Apply for this Job


Select one or more
Hold down the Ctrl (windows) or Command (Mac) button to select multiple options.

The Equality Act 2010 generally defines a disabled person as someone who has a mental or physical impairment that has a substantial and long-term adverse effect on the person's ability to carry out normal day-to-day activities.

When you apply to a job on this site, the personal data contained in your application will be collected by the Foot Anstey Group (comprising Foot Anstey LLP and Enable Law) (“Controller”), which is located at Salt Quay House, 4 North East Quay, Sutton Harbour, Plymouth, PL4 0BN and can be contacted by emailing [email protected]. Controller’s data protection officer is James Treloar, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer is subject to appropriate safeguards (the standard contractual clauses). You can obtain a copy of the standard contractual clauses by contacting us at [email protected]

Your personal data will be retained by Controller for whichever is the shorter of the following two options: i) a period of up to 365 days or ii) as long as Controller determines it is necessary to evaluate your application for employment.  You can choose to allow the Controller to retain your data beyond this time frame if you opt-in to a longer retention period. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Careers at Foot Anstey